Chapter on routine correspondence has been expanded to include a discussion of letter formats, as well as order, recommendation, inquiry, response, and thank you correspondence. Chapter 19 on proposals includes a new section on writing business plans, exploring audiences for business plans, and determining its components. Multiculturalism and the global economy. Technological applications to prewriting and writing. The impact of social media such as Twitter, Facebook, YouTube, and blogging, on technical communication.
Use of mobile communication devices like smartphones, tablets, and apps. Criteria for effective workplace use of instant messages and text messages. Communication in dispersed team settings. Types of and uses of micro-videos. Strategies for ethical technical communication. Collaboration and teamwork especially with Wikis, Google Docs, Google Sites, and other technological tools. Dozens of types of electronic, hard-copy, and oral communication channels.
Persuasive communication techniques for meeting the needs of the audience. Up-to-date job search information. Oral communication and the workplace. New to This Edition. An enhanced coverage of ethics is present in every chapter under headed sections called Et hical Considerations, which feature ethical dilemmas such as ethical job interview questions, using corporate listservs, company provided cell phones, etc.
Digital coverage has been expanded throughout the text, including discussion of new innovations such as online tasks panes with pop-up reminders, smartphone notes apps, track changes, email draft modes, text messaging, groupware, online surveys, internet job searching, using micro video, skype, QR codes, responsive or scalable web design, mobile web design, online reports, and more.
Table of Contents 1. Share a link to All Resources. Instructor Resources. Instructors, you may still place orders with your bookstore.
About the Author s. Previous editions. Technical Communication: Process and Product, 9th Edition. Relevant Courses. Technical Communication - Intro Technical Communication. Sign In We're sorry! Username Password Forgot your username or password? Sign Up Already have an access code? Instructor resource file download The work is protected by local and international copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning.
Connect with us to learn more. Sharon J. Gerson and Steven M. Gerso n are dedicated career professionals who have a combined total of over 80 years teaching experience at the college and university level. In addition to their academic work, Sharon and Steve are involved in business and industry through their business, Steve Gerson Consulting.
Their work for these businesses includes writing, editing, and proofreading many different types of technical documents, such as proposals, marketing collateral, reports, and instructions. Over 10, business and governmental employees have benefited from these workshops. For the past decade, Steve has worked closely with K—12 teachers. He has presented many well-attended, interactive workshops to give teachers useful tips about technical writing in the classroom.
Their wealth of experience and knowledge has been gathered for you in the Ninth Edition of Technical Communication: Process and Product. We're sorry! We don't recognize your username or password. Please try again. The work is protected by local and international copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. You have successfully signed out and will be required to sign back in should you need to download more resources.
Gerson, Johnson County Community College. Description For courses in Technical Communication. A proven, complete writing methodology that emphasizes the writing process—and shows how it applies to both oral and written communication Focus on the writing process accomplishes several goals: Provides criteria for different communication channels Gives examples of different types of communication used in technical fields Teaches an effective procedure that helps students succeed in the classroom and their fields Incorporates technology into the writing process Emphasizes the importance of revision and collaboration in writing Reveals the thought processes of businesspeople when writing and revising Brings the technical principles of communication to life.
Expanded discussion of the writing process in Chapter 1 transitions students from essay writing to technical communication with helpful comparative tables. Using technology to prewrite and write is discussed in the text.
This brings the writing process to life by showing real people facing challenges at work. Up-to-date coverage of technology and digital communication NEW! Digital coverage has been expanded throughout the text, including discussion of new innovations such as online tasks panes with pop-up reminders, smartphone notes apps, track changes, email draft modes, text messaging, groupware, online surveys, internet job searching, using micro-video, Skype, QR codes, responsive or scalable web design, mobile web design, online reports, and more.
Emphasis on real people and their workplace communication: Communication at Work Scenarios, Spotlights, and Process at Work Sample documents are excellent examples of documents written for lay-audiences low-tech audiences, and high-tech audiences. The discussion of collaboration in Chapter 1 has been expanded to include sections on new types of teams i.
An enhanced coverage of ethics is present in every chapter under headed sections called E thical Considerations, which feature ethical dilemmas such as ethical job interview questions, using corporate listservs, company provided cell phones, etc. Each chapter also features a new case-study based Ethical Challenge exercise.
Chapter on routine correspondence has been expanded to include a discussion of letter formats, as well as order, recommendation, inquiry, response, and thank you correspondence. Chapter 19 on proposals includes a new section on writing business plans, exploring audiences for business plans, and determining its components.
Multiculturalism and the global economy. Technological applications to prewriting and writing. The impact of social media such as Twitter, Facebook, YouTube, and blogging, on technical communication. Use of mobile communication devices like smartphones, tablets, and apps. It also introduces to technical communication pedagogy a set of exercises and instruction that help students transfer their technical communication knowledge and skills from school to workplace.
Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version. And, with the competition becoming stiffer each passing day, the ability to communicate effectively, precisely as well as acquiring communication skills has become an important determinant in getting jobs and subsequent growth and development.
A plethora of books have flooded the market to capitalize on this frantic effort of the younger generation to become adept in communication and more so in technical communication. This comprehensive book on Basic Technical Communi-cation strives to focus on the communication skills needed by professionals.
One of the major aims of this text is to enable students to acquire proficiency in the English language. Divided into five parts and 19 chapters, the text deals with the four essential ingredients of communication—reading, writing, listening and speaking skills—as well as their importance, objectives, types, and methods of improving these skills.
The book also discusses how these skills can be effectively applied and provides considerable practice exercises. Gives emphasis on grammar and pronunciation.
Provides plenty of vocabulary on commonly mis-spelt words, difficult words, foreign words, and so on. This student-friendly book, suffused with practical examples, is primarily intended as a textbook for the first year students of engineering B. It will also be of immense benefit to undergraduate students and technical professionals across the country.
Working effectively in such situations requires technical communicators to acquire a specialized knowledge of culture and communication.
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